RDV-PRO.FR Privacy Policy

Last Update: [14/12/2023]

1. Introduction

This Privacy Policy explains how RDV-PRO.FR ("we," "our," or "RDV") collects, uses, and protects your personal data when you use our SaaS appointment management platform (app.rdv-pro.fr).

By using our services, you accept the practices described in this policy.

2. Data Collected

2.1 Data provided by the user

Account Information : Name, surname, email, phone number.
Professional Data : Company name, industry sector.
Payment Data : Transaction history (processed by Stripe/PayPal, not directly stored on our servers).

2.2 Automatically collected data

Technical Data : IP address, browser type, device used.
Cookies : Used to improve user experience (see section 5).

2.3 End-customer data

If you use RDV to manage appointments, we store:

Client names and contact details (email, phone).
Booking history. (You are responsible for GDPR compliance for this data.)

3. Purposes of Processing

We use your data to:
Provide the Service : Appointment management, automatic reminders.
Improve the platform : Usage analytics, bug fixes.
Security : Fraud and abuse prevention.
Communication : Sending necessary emails (invoices, updates).

No commercial use (no resale of data to third parties).

4. Data Sharing

Your data may be shared with:

Technical subcontractors (hosts, payment services).
Legal authorities (if required by law).

No transfer outside the EU (unless compliant with GDPR, e.g., Privacy Shield).

5. Cookies and Trackers

We use:

Essential Cookies : For platform operation.
Analytical Cookies (Google Analytics) : Anonymized audience measurement.

You can disable them via your browser settings.

6. Data Security

We implement:

SSL Encryption (HTTPS).
Regular backups.
Restricted access to sensitive data.

7. Retention Period

User Data : Kept as long as the account is active (deletion within 30 days after termination).
End-customer Data : The responsibility of the professional user (you can export/delete them via the dashboard).

8. Your Rights (GDPR)

You can, at any time: Access your data. Correct or Delete them. Object to their processing. Request their portability.

Contact : privacy@rdv-pro.fr (response within 72h).

9. Policy Changes

Any updates will be notified via email and published on this page.

Contact

For any questions : support@rdv-pro.fr